Doing business with integrity
Eneco is a strong, sustainable international energy company with a powerful mission: sustainable energy for everyone! We want our planet to stay liveable and that is why we will accelerate the energy transition together. Eneco has adopted a Code of Conduct that applies to all our employees and describes how we interact with each other and with our customers and partners. This Code of Conduct focuses on putting integrity and decency first in everything we do to realise our mission. The three cultural values guide us in our day to day work.
Code of Conduct and policies
Our Code of Conduct is driven by our values and norms that are established to achieve our mission.Drive the energy transition
Today, we are taking the necessary steps to realize our One Planet Plan. We do this by working together towards shared goals. This value demonstrates our determination to fulfill our mission through innovative and smart work. We prioritize the customer in executing our tasks.
Deliver results
We create value by prioritizing deliverables that have the greatest impact. This value is about actually delivering results. We all know how we contribute to the collective result, taking our own responsibility according to clear roles and responsibilities.
Make each other successful
We work closely together and help each other grow in an inclusive and positive work environment. This value is about creating and celebrating successes together. We contribute to this value by being open and transparent, discussing different perspectives, and sharing constructive feedback.
Applicability
The Code of Conduct applies in all countries in which we operate as well as the divisions Eneco owns by more than 50%.
The Code of Conduct applies to employees working under an internship or employment contract as well as externals working under a secondment, temporary employment or freelance contract. Certain provisions are excluded for self-employed persons.
Governance
Group Compliance and Integrity is the owner of the Code of Conduct.The compliance organization is structured according to the ‘three lines model’.
The Compliance Officer reports functional to the CFO and quarterly to the Management Board, twice per year the Audit & Risk Committee of the Supervisory Board and at least once per year to the Supervisory Board.
Speak up and Reporting
Eneco encourages a speak up culture where employees feel comfortable to address their concerns and promote discussability of situations and dilemmas at an early stage.Our policy on Compliance & Integrity Reporting enables our employees, but also third parties, to report possible breaches of our Code of Conduct or infringements of EU-law by Eneco.
Eneco has implemented several reporting channels that employees and other stakeholders can use to report.
What can be reported?
Examples of breaches of the Code of Conduct arediscrimination, aggression, bullying, harassment, but also bribery and corruption, conflict of interest, fraud, theft, unfair competition practices and misuse of inside information.
How to report?
If you are connected to the Eneco internal environment, you can find more information on the reporting channels here.
Employees and external parties can report via our reporting address: fm_speakup@eneco.com. Hard copy reports can be addressed to Eneco, Group Compliance & Integrity, Postbus 8208 3009 AE Rotterdam, The Netherlands. Anonymous reports can be made or they can be handled as anonymous.
In case you are an Eneco customer please contact our customer service.
What happens with a report?
Your report will be handled by the Group Compliance & Integrity Department, the process is laid down in the internal policy on compliance and integrity reporting.
You will receive a confirmation of receipt of your report within 7 days. The further process depends on the type of report and will be communicated to the Reporter after initial review.
Protection against retaliation
Eneco forbids all forms or attempts of retaliation against a Reporter that has reported in good faith. Violations of this retaliation protection will lead to disciplinary measures.