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Eneco Accessibility Statement

Eneco is committed to making its digital communication and services accessible to everyone. This includes, for instance, subscribing to or renewing an energy contract. We ensure compliance with relevant accessibility standards, including the W3C Web Content Accessibility Guidelines (WCAG) 2.1 Levels A and AA, the EN 301 549 standard, as well as Directive (EU) 2019/882 on accessibility requirements for products and services (Accessibility Act).

Examples of the modifications include:

  • Making screens accessible via keyboard navigation.
  • Adding descriptive texts to images to enhance accessibility for visually impaired users.   
  • Improving colour contrast to promote better readability.   
  • Structuring page headings to support logical and natural navigation.   
  • Adjusting text and layout to ensure clarity and usability, even when zooming in.  

Our commitment to future accessibility

We attach great importance to digital accessibility and work continuously to improve it, ensuring our services comply with applicable regulations. We undertake the following actions:

  • Organizing digital and social accessibility training for our employees, embedding the principles of WCAG 2.1 into our daily operations and practices.   
  • Conducting audits with external parties.   
  • Continuously investing in tools that help improve the user experience. 

Need help or want to help us improve?

Do you need assistance in understanding or using our services, or do you have feedback to enhance our accessibility? Feel free to contact us. You can email us at the following address: toegankelijkheidNL@eneco.com. Your feedback allows us to further optimize and improve the accessibility of our services for everyone.