The Tone Frequency signal is ending

I do not have a smart meter

Please note: The following information applies only if you have a smart meter. If you do not know which type of meter you have, more information on the different types of meter is available on this page.

If you buy electricity at dual rates (and so make use of the off-peak and normal rates) and do not yet have a smart meter, then your meter still works with the TF signal. This signal tells your meter when daytime and night-time consumption starts. The grid operators will be cutting off the TF signal on 1 July 2021. As a result, you will no longer be able to receive our electricity at the dual rates and will receive it at a single rate.

It is good to know that the difference between the off-peak rate and the normal rate is very small. If you make frequent use of the off-peak rates, with average energy consumption, you will pay a few euros extra per year. If you make little use of off-peak rates, cutting off the TF signal will save you a few euros per year. The difference will be settled in your annual statement.

If you already have a smart meter, you can continue to use the off-peak and normal rates as usual. You do not need to do anything for this yourself. If you do not have a smart meter yet, you can apply for one via your grid operator. This does involve costs in some cases. Your grid operator can tell you more about this. If you do not know who your grid operator is, click here.

I have an electric boiler

If you have an electric boiler with no time switch or SmartBoiler Module, then your boiler makes use of the TF signal. Your boiler switches on and off using the TF signal. This means that the boiler receives a signal to heat up at night and a signal to switch itself off again in the morning. The TF signal that switches the boiler on and off will be cut off by the grid operators in phases between 1 July 2021 and 31 December 2022. This may have an effect on the operation of your boiler, so that from that time you no longer have hot water.

If you are connected via a housing corporation, association or owner’s association, please contact them to check whether they are already working on a joint solution. If this is not the case, and

• you rent a boiler from Eneco
• or you have a maintenance subscription for your boiler with Eneco
• and it is the turn of your postal code on 1 July,

then we will contact you very soon in order to reach a solution together. You do not need to take any action yourself at the moment.

If you have your own boiler, without a subscription with Eneco, check with your installer what is the right solution for your situation.

Cutting off the TF signal for your boiler will mean an increase in electricity costs because the boiler doesn’t automatically switches on and off anymore. That means the boiler uses more energy. You pay these costs to your energy supplier.