The Tone Frequency signal is ending

I have an electric boiler

Do you have an electric boiler without a timer or SlimmeBoiler Module? And is it not a kitchen boiler? Then your boiler makes use of the TF signal to switch itself on and off. This means that the boiler gets a signal in the evening to switch itself on and a signal in the morning to switch itself off again. The TF signal used by the boiler to switch itself on and off is being phased out by the grid operators between 1 July 2021 and 31 December 2022. This may have an effect on the operation of your boiler, as a result of which you will no longer have any hot water from that moment on. 

If you are a member of a housing corporation, housing association or owner's association, please contact them to see if they are already working on a joint solution. If this is not the case and:

• you rent a boiler from Eneco
• or you have a maintenance contract for your boiler with Eneco
• and your post code is scheduled for the switch in the near future,

then we will contact you in time to find a solution together. You do not have to take any action yourself now.

Do you have your own boiler and no Eneco maintenance contract? Check with your fitter what the solution is for your situation.

Stopping the TF signal for your boiler will mean an increase in your electricity costs. This is because the boiler will no longer switch on and off automatically and will therefore consume more energy. You pay these costs to your energy supplier.

I have an electric boiler and live in Capelle aan den IJssel

Do you have an electric boiler without a timer or SmartBoiler Module? And do you live in the center of Capelle aan den IJssel?

Then your boiler will soon be affected by the discontinuation of the TF signal. This is because the TF signal in your postcode area will be switched off by grid operator Stedin on 4 October 2021. This may have an effect on the operation of your boiler, causing you to no longer have any hot water on 5 October. 

You have recently received a letter or email from us about this with a handy step-by-step plan that allows you to check in three short steps whether you can turn on your boiler yourself and what you can do if you cannot.

I do not have a smart meter

Please note: The following information applies only if you have a smart meter. If you do not know which type of meter you have, more information on the different types of meter is available on this page.

If you buy electricity at dual rates (and so make use of the off-peak and normal rates) and do not yet have a smart meter, then your meter still works with the TF signal. This signal tells your meter when daytime and night-time consumption starts. The grid operators will be cutting off the TF signal on 1 July 2021. As a result, you will no longer be able to receive our electricity at the dual rates and will receive it at a single rate.

It is good to know that the difference between the off-peak rate and the normal rate is very small. If you make frequent use of the off-peak rates, with average energy consumption, you will pay a few euros extra per year. If you make little use of off-peak rates, cutting off the TF signal will save you a few euros per year. The difference will be settled in your annual statement.

If you already have a smart meter, you can continue to use the off-peak and normal rates as usual. You do not need to do anything for this yourself. If you do not have a smart meter yet, you can apply for one via your grid operator. This does involve costs in some cases. Your grid operator can tell you more about this. If you do not know who your grid operator is, click here.